Submission process
Pre-booked admissions:
Members that have pre-booked for admission and are still within the 12-month waiting period will need to have their GP and specialist complete a pre-existing query form.
Emergency department admissions:
Where the member is first seen in an emergency department, the emergency department doctor will need to complete the pre-existing form.
If the pre-existing form is unable to be completed by the doctor in the emergency department, the medical referee will accept a discharge summary.
Submitting forms:
Once the form(s) has been completed, it can be returned to HBF via one of the following options:
Mail: Attention Pre-Existing Officer, Support Services, HBF, PO Box C101, Perth WA
6809
Email: pre-existing@hbf.com.au
Pre-existing queries are assessed by our Pre-Existing Officer and an independent medical referee. General processing time is 5 business from when the form(s) and/or all information has been received. In emergency situations, HBF and the medical referee will endeavour to respond within 2 business days. Once a decision has been made the member will be notified directly.