Protecting your data is our priority

Learn how we protect your personal details and how you can better protect yourself too.

In light of the rise in data breaches, we’d like to remind HBF members that our systems remain secure and your information is safe.

If your Medicare number was exposed in a data breach, this will not affect your HBF membership.

Protecting your data

HBF is committed to protecting member information (data), and providing you with information that helps minimise your risk.

Required ongoing training for HBF employees

We extend our commitment to data security through our entire business. All employees that might be involved in using or collecting your data undergo regular training in cyber security and data privacy.

Cyber security monitoring

We constantly monitor our members’ data security with intelligence systems running 24/7.

Add a verbal password for extra security

If you want to add an extra layer of security to your profile, we can add a verbal password to your policy. Each time you contact HBF by chat or phone, we will request that you provide us with your verbal password alongside your 3 points of identification before we may access your policy and make any changes at your request.

Links removed from SMS messages

As a security measure, we have removed all clickable links from SMS messages. If you receive an SMS from HBF with a link, don’t click on it and contact us.

What you can do to protect your data

Protect your personal information

Personal information is any information or combination of information that could identify you. Learn what pieces of information are personal, and how to protect yourself at cyber.gov.au.
Create strong passwords

Setting a strong, unique password and changing it regularly is key to keeping your accounts safe.
Look out for suspicious messages

Be on the lookout for any suspicious emails, calls or text messages. If you’re unsure about any message from HBF, contact us.

Who can you contact for more information

IDCARE – Helps individuals and organisations across Australia who have concerns about identity theft or related cyber security.

ACSC – The Australian Cyber Security Centre. This is the Australian Government lead agency for cyber security for people and organisations.

Scamwatch – Run by the Australian Competition and Consumer Commission (ACCC). It provides information to consumers and organisations on how to recognise, avoid and report scams.