Why our people choose to work here
As a not-for-profit health fund, our members are our reason. We create a healthier tomorrow by showing up as our whole selves and supporting each other. It’s a place where bold ideas are welcomed and going one better is part of the job.
Benefits for a healthy life
Creating a healthier tomorrow starts with our people. That means providing the support and flexibility that makes a real difference day to day.
Health cover that supports you
Subsidised gold health insurance so you and your family can focus on living well.
Paid parental leave
Up to 18 weeks paid parental leave, available to any parent, with no requirement to be the primary caregiver.
Work that fits your life
Hybrid working and flexible arrangements. Volunteering leave, plus other leave options that recognise life happens outside of work.
Wellbeing in action
Initiatives that support mental, physical and emotional wellbeing, including 3 days wellness leave annually. Because caring for members starts with caring for our people.
Recognition that matters
Programs that celebrate bold action, recognise commitment and financial rewards for going one better.
Learning and career support
Development programs, mentoring and opportunities to shape your career.
How our work makes a difference
HBF is one of Australia’s largest not-for-profit health funds. That means we exist to help our more than one million members. Our purpose is to deliver for our members in the moments that matter. Our vision is to create a healthier tomorrow.
Through our HBF30 strategy, we are evolving from payer to partner in health, focusing on prevention, education and long-term impact.
Be You. Be Bold.
Be HBF.
At HBF, we invite everyone to show up as their whole selves, and bring bold thinking to their work. Take a look at the culture you could be a part of.
Our leadership behaviours guide how we show up every day
Impactful
We are impactful and commercial.
Authentic
We are authentic and member focused.
Accountable
We are accountable for our actions and decisions.
Self-aware
We are deeply self-aware and reflective.
Inclusive
We are intentionally inclusive and receptive.
Providing support in the moments that matter
Our member services teams are where care meets action. Here, you'll get to directly contribute the lives, and health, of our members - often at times when your support really matters.
Jobs that span professions
Behind every member moment is a team making it happen. From frontline support to data and digital, from clinical expertise to corporate leadership, our work stays focused on one goal: creating a healthier tomorrow for our members and community.
Member Services
Contact centres and frontline services supporting members in real time.
Health & Clinical
Health programs, partnerships and clinical services improving member outcomes.
Technology, Digital & Data
Building smarter systems, preventative measures and personalised health pathways.
Corporate & Commercial
Strategy, finance, risk, marketing, people and governance teams enabling impact.
Frequently asked questions
What types of roles are available at HBF?
HBF offers a range of roles across member services, health services, claims and operations, technology and data, people and culture, finance, risk, commercial and marketing. Opportunities exist across both frontline teams supporting members and specialist teams designing and delivering services. Roles are also available within HBF’s broader network, including HBF Dental, see-u and Queensland Country Health Fund.
Do I need experience in the health or insurance industry?
Not always. Many people join HBF from sectors such as customer service, retail, banking, healthcare, technology and consulting. Training and onboarding support new starters to understand HBF’s services, systems and ways of working.
What skills and experience does HBF look for?
HBF values people who care about improving health outcomes for members and communities. Depending on the role, this may include technical expertise, customer service experience, analytical thinking or specialist skills. Strong communication, collaboration, innovation and problem-solving skills are valued across all teams.
What flexible work options are available?
Many roles at HBF operate in hybrid formats, combining in-office collaboration with flexible working arrangements. Flexibility helps support different life stages and responsibilities, while maintaining strong team connection and service delivery.
What learning and development opportunities are available?
Employees at HBF have opportunities to develop their skills through on-the-job learning, collaboration across teams and access to mentors as well as development programs. Many people build their careers by gaining experience across projects or moving into new roles within the organisation.
What does the recruitment process involve?
The recruitment process usually includes reviewing your application, a phone screen with a member of the recruitment team, and interview with the hiring Manager. Depending on the role, additional steps may include further interviews or skills assessments. Reference checks will also be required. Successful candidates will then receive more information about the role, team, and onboarding process before starting.
Where will I work?
HBF is headquartered in Perth, Western Australia, with teams across WA, and across Australia. Our member centres work from offices in Perth, Brisbane, Melbourne and Townsville. And many roles operate in hybrid formats, combining in-office collaboration with flexible work arrangements.
Our office locations include:
- Perth
- Brisbane
- Townsville
- Sydney
- Melbourne
