Order a member card

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A step-by-step guide

Don’t need another card in your wallet? Download the digital member card and use your phone to tap and claim for covered extras services.

Alternatively, follow these simple steps to request a new or replacement member card.

How to order a member card on myHBF

Step 1: Login to myHBF

Visit hbf.com.au and select the ‘Login’ link from the top right-hand side.

Step 2: Select My Details

From the dashboard, go to the ‘My details’ drop-down menu.

Step 3: Select Order a member card

Choose ‘Order a member card’.

Select who the new HBF member card is for and check your postal address. If needed, change your address in the ‘Edit personal details’ area.

Step 4: Confirm your request

Select ‘Request new HBF member card’ to confirm your request.

Please allow 5-10 business days for delivery.

How to order a member card on the HBF App

Step 1: Open the HBF App

Log in using your member number and password you created for your myHBF account. Alternatively, use your 4-digit PIN or fingerprint ID.

Step 2: Tap on Profile

Tap on ‘Profile’ at the bottom of the dashboard and select ‘HBF Card’ button.

Step 3: Request a new plastic card

Tap on ‘Order a plastic card’ and check we’ve got the right details. If required, you can change your address in the ‘Profile’ section.

Select ‘Order your member card’ to confirm your request. Please allow 7-10 business days for delivery.