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How-to guides
Check out our simple how-to guides to assist you in managing your HBF cover online, anytime.
Don’t need another card in your wallet? Download the digital member card and use your phone to tap and claim for covered extras services.
Alternatively, follow these simple steps to request a new or replacement member card.
Visit hbf.com.au and select the ‘Login’ link from the top right-hand side.
From the dashboard, go to the ‘My details’ drop-down menu.
Choose ‘Order a member card’.
Select who the new HBF member card is for and check your postal address. If needed, change your address in the ‘Edit personal details’ area.
Select ‘Request new HBF member card’ to confirm your request.
Please allow 5-10 business days for delivery.
Log in using your member number and password you created for your myHBF account. Alternatively, use your 4-digit PIN or fingerprint ID.
Tap on ‘Profile’ at the bottom of the dashboard and select ‘HBF Card’ button.
Tap on ‘Order a plastic card’ and check we’ve got the right details. If required, you can change your address in the ‘Profile’ section.
Select ‘Order your member card’ to confirm your request. Please allow 7-10 business days for delivery.
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