Make a health claim
If you need to make a claim after going to hospital or you couldn’t claim on the spot for an extras service, follow these steps to make a health claim online or through the HBF App.
How to make a claim on myHBF
1. Log in to myHBF
Visit hbf.com.au and select the ‘Log in’ button from the top right-hand side. Enter your member number and myHBF password to log in.
2. Start a new health claim
Select the ‘Make a health claim' button on the home page.
3. Add claim details
Answer a few questions about the type of claim you are making. If needed, you will be prompted to setup your bank account details for your claim benefits to be paid into.
4. Upload documents
Attach copies of all accounts and receipts. Ensure your provider receipt includes provider’s details, provider ID, patient’s name, items number(s) and is dated within the last two years. Don’t forget to provide us with your Medicare Statement of Benefit document if you are submitting a claim for any in-hospital medical services.
5. Submit claim
Select the ‘Submit claim’ button when you’re done. You will then receive an email to confirm your claims submission.
We process online claims within 7 working days. Once your claim is processed, we’ll send you a letter or an email, summarising the benefit HBF has contributed towards the claim. You’ll then receive your benefit within 24-48 hours, paid directly into to your nominated bank account.
How to make a claim on the HBF App
1. Open the HBF App
Log in using your member number and password you created for your myHBF account. Alternatively, use your 4-digit PIN or fingerprint ID.
2. Select Make a claim
Tap on the ‘Make a health claim’ button and follow the prompts.
3. Add claim details
Review your bank account details and answer questions about the type of claim you are making.
4. Upload documents
Attach copies of all accounts and receipts. Ensure your provider receipt includes provider’s details, provider ID, patient’s name, items number(s) and is dated within the last two years. Don’t forget to provide us with your Medicare Statement of Benefit document if you are submitting a claim for any in-hospital medical services.
5. Submit claim
Select the ‘Submit claim’ button to submit. You will receive an email to confirm your claims submission. We process online claims within 7 working days.
Once your claim is processed, we’ll send you a letter or an email, summarising the benefit HBF has contributed towards the claim. You’ll then receive your benefit within 24-48 hours, paid directly into to your nominated bank account.