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Make a health claim

If you need to make a claim after going to hospital or you couldn’t claim on the spot for an extras service, follow these steps to make a health claim online or through the HBF App.

Visit hbf.com.au and select the ‘Log in’ button from the top right-hand side. Enter your member number and myHBF password to log in.

Myhbf claim

Myhbf claim one

Select the ‘Make a health claim' button on the home page.

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Answer a few questions about the type of claim you are making. If needed, you will be prompted to setup your bank account details for your claim benefits to be paid into.

Myhbf claim three

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Myhbf claim five

Attach copies of all accounts and receipts. Ensure your provider receipt includes provider’s details, provider ID, patient’s name, items number(s) and is dated within the last two years. Don’t forget to provide us with your Medicare Statement of Benefit document if you are submitting a claim for any in-hospital medical services.

Myhbf claim seven

Select the ‘Submit claim’ button when you’re done. You will then receive an email to confirm your claims submission.

We process online claims within 7 working days. Once your claim is processed, we’ll send you a letter or an email, summarising the benefit HBF has contributed towards the claim. You’ll then receive your benefit within 24-48 hours, paid directly into to your nominated bank account.

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Log in using your member number and password you created for your myHBF account. Alternatively, use your 4-digit PIN or fingerprint ID.

Make a claim app one

Tap on the ‘Make a health claim’ button and follow the prompts.

Make a claim app two

Review your bank account details and answer questions about the type of claim you are making.

Make a claim app three

Attach copies of all accounts and receipts. Ensure your provider receipt includes provider’s details, provider ID, patient’s name, items number(s) and is dated within the last two years. Don’t forget to provide us with your Medicare Statement of Benefit document if you are submitting a claim for any in-hospital medical services.

Make a claim app four

Select the ‘Submit claim’ button to submit. You will receive an email to confirm your claims submission. We process online claims within 7 working days.

Once your claim is processed, we’ll send you a letter or an email, summarising the benefit HBF has contributed towards the claim. You’ll then receive your benefit within 24-48 hours, paid directly into to your nominated bank account.

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For tips on hospital or medical claims, please visit our claims help page.