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Frequently asked questions
Find quick answers to our members' most commonly asked questions.
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How do I register for myHBF?
myHBF is an easy way to manage your cover and claims online. To register for myHBF, you'll need to simply complete the online registration form, providing the following details:
- HBF member number
- Name
- Date of birth
- Email address
Once you've completed the online registration form, you'll receive an email asking you to confirm your registration. Once this step is complete, you'll be able to login by accessing myHBF.
How do I sign up for the HBF App?
What does this termination with Healthscope mean and how does it affect me?
From 4 March 2025, we will no longer have an agreement with the Healthscope Hospital group. This means if you choose to be treated at one of the hospitals below you may experience higher out-of-pocket costs for any new treatments effective 4 March 2025.We encourage you to discuss any concerns in relation to this with your treating specialist to understand if they can facilitate admission at an alternative hospital to avoid any out-of-pocket costs.
You can find alternative Member Plus hospitals that have arrangements with us at hbf.com.au/use-cover/find-a-provider.
There are no other private hospitals in my area. What should I do?
We regularly review our agreements and seek opportunities to grow our hospital network while ensuring we balance the long-term sustainability of our organisation.
We encourage you to discuss any concerns in relation to hospital admissions with your treating specialist to understand if they can facilitate admission at an alternative hospital to minimise any out-of-pocket cost.
If you are currently undergoing any other course of treatment (excluding emergency admissions), you will remain covered until 4 September 2025 or until your course of treatment is concluded. Additionally, all pre-booked maternity services will continue to be covered by the agreement with Healthscope for nine months post termination of the agreement.
We recommend you contact us for a benefit quote prior to commencing any treatment so you know what’s covered and understand any out-of-pocket costs you may incur.
I have to go to hospital for a new admission and my doctor practices at a Healthscope hospital. What do you recommend I do?
Let your doctor know that Healthscope has ended its agreement with the Australian Health Services Alliance (AHSA), which impacts AHSA member funds, including HBF.
Ask your doctor about alternative hospitals to avoid out-of-pocket costs. If you prefer to stay with the Healthscope hospital, ask about expected out-of-pocket costs so you can make an informed decision.
You can find alternative Member Plus hospitals that have arrangements with us at hbf.com.au/use-cover/find-a-provider.
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Upgrade, downgrade or review your HBF cover.
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Falling behind on your payments
There are options available if you’ve missed a payment or can't pay your premium.
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